Privacy Policy, SMS Terms & Conditions, and Refund Policy

Effective Date: 24 August, 2025
Business Name: DropEase Solutions
Business Address: 99 Wall Street #1516, New York, NY 10005
Phone: (848) 206-5720
Email: info@dropeasesolutions.com
Website: dropeasesolutions.com

At DropEase Solutions, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.

By using our website, submitting a form, purchasing our services, or communicating with us, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you engage with our services or visit our website, we may collect certain types of information, including but not limited to:

• Your name
• Email address
• Phone number
• Business information
• Billing or payment-related details
• Information submitted through contact forms
• Pages you view on our website
• Date and time of your visit
• Items or services you purchase, browse, or inquire about
• IP address and location-related data
• Browser type, device type, referral URLs, and click patterns

This information helps us improve your user experience, process inquiries, provide services, communicate with you, and improve our website and advertising efforts.

2. Personally Identifiable Information

We do not rent, sell, or trade your personally identifiable information to third parties.

Any information you provide, such as your name, email address, phone number, billing details, or business information, may be stored on secure servers managed internally or through our trusted third-party hosting, payment, communication, or service partners.

All information submitted through our contact forms will only be used for internal communication, customer support, service delivery, order processing, and related business purposes.

If you post public comments on our website, such as blog comments, that information may become visible to others. Even if removed, it may remain in cached or archived versions or may have been saved by other users. Our blog or comment section may be managed by a third-party platform that requires registration. In such cases, we do not control the information shared there. Please refer to the third party’s privacy policy for data usage and deletion requests.

3. Non-Personally Identifiable Information

We may collect and share anonymous usage data, such as referral URLs, browser types, pages visited, click patterns, and general website activity, with third-party services that help us understand how users engage with our platform.

This information cannot be used to personally identify individual users and is used strictly for analytics, website improvement, marketing analysis, and advertising performance.

4. Mobile Information and SMS Consent

DropEase Solutions may collect your phone number when you submit a form, request information, place an order, book a consultation, or opt in to receive text messages from us.

By providing your phone number and opting in, you agree to receive SMS messages from DropEase Solutions related to:

• Service inquiries
• Order updates
• Account updates
• Appointment or consultation reminders
• Customer support
• Project communication
• Important service notifications
• Follow-up communication related to your request

Mobile opt-in data, SMS consent, and text message consent information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

We may share limited information with service providers only when necessary to deliver SMS messages, operate our communication systems, provide customer support, or complete requested services. These service providers are not permitted to use your mobile information for their own marketing or promotional purposes.

5. SMS Terms and Conditions

By opting in to receive text messages from DropEase Solutions, you agree to receive SMS communications related to your inquiry, services, orders, account updates, customer support, and related business communication.

Message frequency may vary depending on your interaction with us.

Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will no longer receive SMS messages from DropEase Solutions unless you opt in again.

For assistance, reply HELP or contact us directly at:

Phone: (848) 206-5720
Email: info@dropeasesolutions.com
Address: 99 Wall Street #1516, New York, NY 10005

SMS consent is not a condition of purchase.

6. How We Use Your Information

DropEase Solutions may use your information to:

• Respond to your inquiries
• Provide requested services
• Process payments and orders
• Communicate about your project or account
• Send service updates
• Provide customer support
• Improve our website and services
• Analyze website performance
• Run retargeting or advertising campaigns
• Maintain internal records
• Prevent fraud, misuse, or unauthorized activity
• Comply with legal or regulatory requirements

We only use your personal information for legitimate business purposes related to our services.

7. Cookies and Retargeting

When you browse dropeasesolutions.com, we may store cookies on your device to help us understand your interests and improve your website experience.

Cookies may help us collect information such as:

• Pages visited
• Time spent on the website
• Browsing behavior
• Referral sources
• Device and browser information

This allows our display advertising partners to serve you retargeted ads based on your previous interactions with our website.

These cookies do not collect personally identifiable information such as your name, email address, phone number, or physical address.

If you wish to opt out of targeted advertising, you may do so through available advertising opt-out tools, including AdRoll’s opt-out page or your browser’s cookie settings.

8. Security

We use secure server technology and follow industry-standard practices to protect your personal information, including sensitive details such as payment, bank account, or credit card information, during collection, processing, and storage.

While we take reasonable precautions to protect your information, no method of online transmission or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

9. Third-Party Service Providers

We may use trusted third-party service providers to help operate our website, process payments, host data, manage communication, analyze website performance, deliver services, and support our business operations.

These providers may only access information necessary to perform their services and are not allowed to use your personal information for their own marketing purposes.

We do not sell or rent your personal information to third parties.

10. Business Closure Disclaimer

Payments made to or received by DropEase Solutions are non-refundable in the event of a temporary or permanent closure of a business or its related activities.

This includes situations where a client’s business, store, website, account, or related operation becomes temporarily or permanently closed, suspended, restricted, inactive, or discontinued for reasons outside the direct control of DropEase Solutions.

11. Cover Revision Policy

Based on the selected service package, free revisions may be available.

Clients may request unlimited revisions at no additional cost as long as the design, direction, and original concept remain unchanged.

The standard turnaround time for revisions is 48 hours.

Any major change in design direction, concept, scope, content, branding, or project requirements may be treated as a new request and may require additional charges.

Refund Policy

At DropEase Solutions, we strive to deliver high-quality services and ensure client satisfaction. However, to maintain fairness, transparency, and protect the integrity of our work, the following refund policy applies.

12. No Refund After Project Initiation

DropEase Solutions is not liable to issue a refund once the project has been initiated, regardless of the reason for the request.

Project initiation is marked by any of the following actions:

• Kickoff meeting
• Any work performed on the project
• Resource allocation or planning
• Account, store, or system setup
• Research, development, design, strategy, or implementation work
• Communication or coordination related to project execution

Once any of the above actions have taken place, the project will be considered initiated.

13. Refund Requested After Project Initiation

If a client requests a refund after the project has begun, the following deductions will apply:

• All costs incurred up to that point, including development, design, tools, resources, advertising, integrations, subscriptions, apps, themes, plugins, third-party services, or vendor fees
• An additional 25% of the total project amount as a service and administrative fee

The remaining amount, if any, may be refunded to the client after deductions.

14. Service Delivery Failure

A 100% refund may only be issued if DropEase Solutions fails to deliver the agreed-upon services and the client has provided all required prerequisites, information, approvals, access, and cooperation within the agreed timeframe.

Refunds will not be processed in cases where:

• Delays were caused by the client
• The client changed project requirements
• The client failed to provide necessary information
• The client failed to respond within reasonable timelines
• The client did not provide required access, approvals, content, or documentation
• The client violated agreed terms or policies

If a third-party platform, such as Shopify, suspends, restricts, or deactivates the client’s account, any refund will be reviewed based on the work completed, expenses incurred, and the specific circumstances of the case. DropEase Solutions is not responsible for third-party platform decisions, suspensions, policy enforcement, or account restrictions.

Where applicable, a partial or pro-rated refund may be considered after deducting completed work, third-party expenses, and administrative costs.

15. Refund Eligibility Requirements

To be eligible for any refund review, the client must:

• Submit a formal refund request
• Provide a valid reason aligned with this policy
• Ensure all required prerequisites were submitted on time
• Ensure no terms, policies, or agreements were violated
• Provide any supporting documentation requested by DropEase Solutions

Submitting a refund request does not guarantee approval.

16. Non-Refundable Items

The following are strictly non-refundable under all circumstances:

• Third-party charges
• Apps, themes, subscriptions, plugins, tools, or software costs
• Marketing, advertising, or media spend
• Fees paid to external vendors
• Completed work
• Delivered assets
• Designs, content, strategies, systems, or files already handed over to the client
• Any digital service that has already been partially or fully executed
• Administrative, consultation, setup, or service fees

17. Refund Processing Time

If a refund is approved, processing will occur within 60 working days of the approval date.

Refunds will be issued through the same payment method used by the client, unless otherwise agreed in writing.

Processing times may vary depending on the payment provider, bank, or third-party processor.

18. Project Cancellation by Client

If the client voluntarily cancels the project, the refund rules stated in this policy will apply.

DropEase Solutions reserves the right to withhold additional compensation if significant work has already been completed, resources have been allocated, or third-party costs have been incurred.

19. Project Cancellation by DropEase Solutions

DropEase Solutions reserves the right to cancel a project under certain conditions, including but not limited to:

• Abusive or unprofessional client behavior
• Client breach of policy
• Failure to provide required information or access
• Illegal, unethical, or prohibited project requests
• Misuse of services
• Non-payment or payment disputes
• Violation of agreed terms

In such cases, DropEase Solutions may:

• Refund a partial amount based on work completed, or
• Deny the refund depending on the circumstances

20. No Refund for Change of Mind

Refunds will not be granted for:

• Change of mind
• Switching to another service provider
• Business changes
• Financial inability
• Unrelated personal reasons
• Lack of interest after project initiation
• Delays caused by the client
• Dissatisfaction caused by changes requested outside the original scope

21. How to Request a Refund

To submit a refund request, please ensure you meet the applicable conditions and contact us using the following details:

Email: info@dropeasesolutions.com
Phone: (848) 206-5720
Address: 99 Wall Street #1516, New York, NY 10005

We will review your request in line with this policy. If applicable, our refund team will issue a formal approval.

22. Contact Us

If you have any questions about this Privacy Policy, SMS Terms and Conditions, refund policy, or our privacy practices, you may contact us at:

DropEase Solutions
99 Wall Street #1516
New York, NY 10005
Phone: (848) 206-5720
Email: info@dropeasesolutions.com