Terms of Use

COPYRIGHT

All content created by DropEase Solutions for the client will be owned entirely by the client. We do not retain any copyright or ownership over the content once it has been delivered according to the agreed terms. Clients are free to publish, edit, or use the content as they wish.

PAYMENT

We require 100% advance payment for all services listed on our website. Clients are responsible for any transaction fees, taxes, or additional charges incurred during the payment process.

REVISIONS

We offer unlimited revisions on completed work, provided the request is made within 14 days of delivery. Revisions will be prioritized based on the urgency of the original order, with a minimum turnaround time of 24 hours. Revisions are applicable once the work has been delivered and marked as “Waiting for Customer Approval.”

Clients can request revisions by contacting their assigned Project Manager via email to ensure all original requirements are met. As our work is delivered in editable formats (e.g., Microsoft Word), clients are welcome to make personal changes before publishing to fully align the content with their vision.

CHANGE OF MIND

At DropEase Solutions, we understand that preferences may change. However, we do not offer refunds for change-of-mind requests. We encourage clients to carefully evaluate their needs and project scope before confirming orders.

PROJECT REQUIREMENTS

All project requirements will be discussed and finalized before the project begins. Any disputes related to service delivery will be resolved based on the initial agreement, these Terms of Use, and fair business practices.

REFUND POLICY

At DropEase Solutions, we strive to deliver high‑quality services and ensure complete client satisfaction. However, in order to maintain fairness, transparency, and protect the integrity of our work, the following refund policy applies: 

1. No Refund after Project Initiation: DropEase Solutions is not liable to pay any refund once the project has been initiated, irrespective of the reason for the request. Project initiation is marked by any of the following actions: 

• Kickoff meeting 
• Any work performed on the project 
• Resource allocation or planning
• Account, store, or system setup 

 2. Refund Requested After Project Initiation: If the client requests a refund after the project has begun, the following deductions will apply: 

• All costs incurred up to that point (development, design, tools, resources, ads, integrations, subscriptions, etc.). 
• An additional 25% of the total project amount as a service & administrative fee. The remaining amount (if any) will be refunded to the client. 

 3. 100% Refund for Service Delivery Failure: A 100% refund will be issued only if DropEase Solutions fails to deliver the agreed-upon services and the client has provided all required prerequisites within the agreed timeframe. Request clarification that client will receive a pro-rated refund of the admin fee if Shopify suspends or deactivates clients account

Refunds will not be processed in cases where: 

• Delays were caused by the client 
• The client changed project requirements
• The client failed to provide necessary information 
• The client failed to respond within reasonable timelines 

 4. Refund Eligibility Requirements: To be eligible for any refund, the client must: 

Submit a formal refund request

• Provide valid reasoning aligned with this policy 
• Ensure all prerequisites were submitted on time 
• Ensure no terms or agreements were violated 

 5. Non‑Refundable Items: The following are strictly non‑refundable under all circumstances: 

• Third‑party charges (apps, themes, subscriptions, plugins, tools) 
• Marketing, advertising, or media spend 
• Fees paid to external vendors 
• Completed work, deliverables, or assets handed over to the client 
• Any digital service that has already been partially or fully executed 

 6. Refund Processing Time If a refund is approved: 

• Processing will occur within 60 working days of the request 
• Refunds will be issued via the same payment method used by the client 

 7. Project Cancellation by Client: If the client voluntarily cancels the project: 

• The refund rules stated above apply 
• DropEase Solutions reserves the right to withhold additional compensation if significant work has been completed 

 8. Project Cancellation by DropEase Solutions: DropEase Solutions reserves the right to cancel the project under conditions such as: 

• Abusive or unprofessional client behavior 
• Client breach of policy 
• Illegal or unethical project requests In such cases,
  • DropEase may:
    • Refund a partial amount based on work completed
    • Or deny the refund, depending on the circumstances 

 9. No Refund for Change of Mind: Refunds will not be granted for: 

• Change of mind 
• Switching to another service provider 
• Business changes or financial inability 
• Unrelated personal reason