Privacy Policy

Business Closure Disclaimer

Payments made to or received by DropEase Solutions are non-refundable in the event of a temporary or permanent closure of a business or its related activities.

Information We Collect

When you engage with our services, we automatically collect certain types of information, including but not limited to:

• The pages you view

• The date and time of your visit

• Items you purchase or browse

• IP address and location-related data

This data helps us improve your user experience and provide more relevant advertising through retargeting. This information is non-personally identifiable and is used strictly for analytical and marketing purposes.

Use and Storage of Personal Information

a) Personally Identifiable Information

We do not rent or sell your personally identifiable information to third parties. Any data you provide (such as name, email, phone number) may be stored on secure servers managed internally or through our trusted third-party hosting partners.

If you post public comments on our website (e.g., blog comments), that information becomes visible to others. Even if removed, it may remain in cached or archived versions or may have been saved by other users. Our blog may be managed by a third-party platform that requires registration. In such cases, we do not have control over the information shared there. Please refer to the third party’s privacy policy for data usage and deletion requests.

All information submitted via our contact form will only be used for internal communication purposes.

b) Non-Personally Identifiable Information

We may share anonymous usage data (such as referral URLs, browser types, and click patterns) with third-party services interested in understanding how our users engage with our platform. This information cannot be used to identify individuals.

Security

We use secure server technology and follow industry-standard practices to ensure that your personal information — including sensitive details like bank account or credit card information — remains protected during collection and processing.

Cookies and Retargeting

When you browse dropeasesolutions.com, we may store cookies on your device to help us understand your interests. This allows our display advertising partners to serve you retargeted ads based on your previous interactions with our website.

These cookies do not collect personally identifiable information like your name, email, phone number, or physical address. If you wish to opt out of targeted advertising, you may do so through tools such as AdRoll’s opt-out page.

Cover Revision Policy

Based on the selected service package, free revisions are available. Clients may request unlimited revisions at no additional cost as long as the design and concept remain unchanged. The standard turnaround time for revisions is 48 hours.

REFUND POLICY

At DropEase Solutions, we strive to deliver high‑quality services and ensure complete client satisfaction. However, in order to maintain fairness, transparency, and protect the integrity of our work, the following refund policy applies: 

1. No Refund after Project Initiation: DropEase Solutions is not liable to pay any refund once the project has been initiated, irrespective of the reason for the request. Project initiation is marked by any of the following actions: 

• Kickoff meeting 
• Any work performed on the project 
• Resource allocation or planning
• Account, store, or system setup 

 2. Refund Requested After Project Initiation: If the client requests a refund after the project has begun, the following deductions will apply: 

• All costs incurred up to that point (development, design, tools, resources, ads, integrations, subscriptions, etc.). 
• An additional 25% of the total project amount as a service & administrative fee. The remaining amount (if any) will be refunded to the client. 

 3. 100% Refund for Service Delivery Failure: A 100% refund will be issued only if DropEase Solutions fails to deliver the agreed-upon services and the client has provided all required prerequisites within the agreed timeframe. Request clarification that client will receive a pro-rated refund of the admin fee if Shopify suspends or deactivates clients account

Refunds will not be processed in cases where: 

• Delays were caused by the client 
• The client changed project requirements
• The client failed to provide necessary information 
• The client failed to respond within reasonable timelines 

 4. Refund Eligibility Requirements: To be eligible for any refund, the client must: 

Submit a formal refund request

• Provide valid reasoning aligned with this policy 
• Ensure all prerequisites were submitted on time 
• Ensure no terms or agreements were violated 

 5. Non‑Refundable Items: The following are strictly non‑refundable under all circumstances: 

• Third‑party charges (apps, themes, subscriptions, plugins, tools) 
• Marketing, advertising, or media spend 
• Fees paid to external vendors 
• Completed work, deliverables, or assets handed over to the client 
• Any digital service that has already been partially or fully executed 

 6. Refund Processing Time If a refund is approved: 

• Processing will occur within 60 working days of the request 
• Refunds will be issued via the same payment method used by the client 

 7. Project Cancellation by Client: If the client voluntarily cancels the project: 

• The refund rules stated above apply 
• DropEase Solutions reserves the right to withhold additional compensation if significant work has been completed 

 8. Project Cancellation by DropEase Solutions: DropEase Solutions reserves the right to cancel the project under conditions such as: 

• Abusive or unprofessional client behavior 
• Client breach of policy 
• Illegal or unethical project requests In such cases,
  • DropEase may:
    • Refund a partial amount based on work completed
    • Or deny the refund, depending on the circumstances 

 9. No Refund for Change of Mind: Refunds will not be granted for: 

• Change of mind 
• Switching to another service provider 
• Business changes or financial inability 
• Unrelated personal reason

How to Request a Refund

To submit a refund request, please ensure you meet the applicable conditions, then contact us through any of the following methods:

• Email: info@dropeasesolutions.com

• Phone: +1 (680) 224-0940

We will review your request in line with our revision policy. If applicable, our refund team will issue a formal approval.

If you have any questions about our privacy practices or this policy, feel free to reach out using the contact details provided above.